Santa Croce is the neighbourhood where Florentines shop, eat, and socialise — a genuine contrast to the tourist-saturated zones around the Piazza della Signoria and the Duomo. Hotels in this area offer central positions while placing you among the city's working craft economy: the leather school inside the basilica, the artisan botteghe on Borgo Santa Croce and Via dei Macci, and the excellent local restaurants that cluster around the square.
The basilica itself is one of Florence's most important monuments — the burial place of Michelangelo, Galileo, Machiavelli, and Dante's cenotaph — and the piazza in front of it, closed to traffic and wide enough to feel genuinely grand, is one of the city's great public spaces. Early morning and evening, when tour groups are absent, it's extraordinary.
Hotels in the Santa Croce zone range from the excellent Relais Santa Croce (a patrician palazzo that occupies the full spectrum of character and quality) to smaller pensioni and B&Bs on Borgo Pinti and Via dei Benci. The neighbourhood has fewer international hotel brands than the area around the train station — the properties here are mostly independent and family-run, which contributes to the neighbourhood's genuine character.
Practically speaking, Santa Croce is an excellent base: it's a 10-minute walk from the Uffizi, 15 minutes from the train station, and immediately accessible to the Oltrarno via the Ponte alle Grazie bridge. The Piazza Ghiberti weekly market and the Sant'Ambrogio covered market are both nearby, offering excellent food shopping at local prices.